Shipping & Delivery
We offer multiple shipping options across the USA:
- FedEx 2-Day Shipping is the free shipping option on orders over $99.
- PO BOX orders will be shipped using USPS. FedEx does not deliver to PO BOX addresses.
- FedEx delivery time is calculated in business days (Monday-Friday). We only ship orders Monday-Friday.
- Overnight orders placed on Friday will not be delivered on weekends.
Same day shipping applies for all orders received and paid for before 12:00PM EST on weekdays; these are shipped out the same day. Orders received after 12:00PM EST will be processed and shipped next day. During days of high order volume, your order may take up to 1-3 business days to ship.
Helix Strand Labs is not responsible for shipping delays caused by:
- Weather
- Carrier issues
- Other factors beyond our control
Orders returned to sender due to customer error will incur a $5 reshipment fee.
Refunds & Exchanges
- Requests for returns and exchanges are accepted within 14 days of receiving the order.
- Product must be unopened, unused, and in original condition.
- Opened products are not eligible for refund or exchanges.
- Customer is responsible for return shipping costs. (Use a trackable shipping method to ensure safe return.)
- Refunds are issued to the original payment method after inspection.
- Please allow a few business days for the refund to reflect in your account.
Last updated: 3/10/2026